Shipping & Returns
Currently we only deliver in Sri Lanka
- FREE STANDARD DELIVERY FOR ALL ORDER OVER LKR 5000 -
( if you do require international delivery please get in touch and we can discuss what we can do to accomodate you)
Your order will be dispatched soon and will take 1-5 working days to arrive. Our Customer Support Team will be in touch with you to guide you through the process. Thank you for shopping with us at Maia.
- All orders placed before 2:00pm Monday-Friday will be dispatched on that day and should take 1-5 business days for arrival ( due to the prevailing situation couriers need more time than usual) Orders placed after 2.00pm Monday- Friday will be dispatched for delivery on the next business day ( you can get in touch with us for more details about delivery times for your area and we will accommodate your needs as much as possible )
- If you have any queries do contact our customer support team at firstname.lastname@example.org
- Generally delivery takes 1-5 working days to be delivered to your door. If you are based in Colombo and close suburbs this is generally much quicker - mostly the next day its delivered.
- If you do not receive your parcel with in 7 days please email us and we will get back to you within a few hours at latest.
- Please note that you can specify for your parcel to be left unattended but Maia Atelier (Pvt) Ltd cannot take any responsibility for parcels that are lost/stolen.
- Please contact us if you need to update your shipping address or special delivery instructions e.g You will not be home to receive your parcel. If you’re having your item delivered using a same day service, please ensure you leave a phone number so we can pass it on to the driver in case they have any problems when they arrive. Please note that Maia Atelier (Pvt) Ltd is not responsible for lost packages which have been confirmed delivered or signed for.
- When your item has been dispatched, you will receive a confirmation email with tracking details. We will notify you every step of they way to ensure your parcel arrives on time.
Email | email@example.com
Telephone/WhatsApp | +94 775364627
TERMS OF SERVICE
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only. No responsibility is taken by Maia Atelier (Pvt) Ltd for loss or damage once the package has been dispatched.