Shipping & Returns

Currently we only deliver in Sri Lanka

FREE STANDARD DELIVERY FOR ALL ORDER OVER  LKR 5000 -

( if you do require international delivery please get in touch and we can discuss what we can do to accomodate you)

-We currently offer cash on delivery and bank transfer for all online orders
There is In-Store credit card purchasing available -
NO EXCHANGE OR REFUNDS FOR IN-STORE PURCHASES

Your order will be dispatched soon and will take 1-5  working days to arrive. Our Customer Support Team will be in touch with you to guide you through the process. Thank you for shopping with us at Maia.

Please note - Due to the current prevailing situation there are delays with shipments and dispatching. Especially if there is lockdown there are chances we are unable to dispatch goods until lockdowns lifts.

SHIPPING

  • All orders placed before 2:00pm Monday-Friday will be dispatched on that day and should take 1-5 business days for arrival ( due to the prevailing situation couriers need more time than usual) Orders placed after 2.00pm Monday- Friday will be dispatched for delivery on the next business day        ( you can get in touch with us for more details about delivery times for your area and we will accommodate your needs as much as possible )
  • If you have any queries do contact our customer support team at maiaateliersl@gmail.com
  • Generally delivery takes 1-5 working days to be delivered to your door. If you are based in Colombo and close suburbs this is generally much quicker - mostly the next day its delivered.
  • If you do not receive your parcel with in 7 days please email us and we will get back to you within a few hours at latest.
  • Please note that you can specify for your parcel to be left unattended but Maia Atelier (Pvt) Ltd cannot take any responsibility for parcels that are lost/stolen.
  • Please contact us if you need to update your shipping address or special delivery instructions e.g You will not be home to receive your parcel. If you’re having your item delivered using a same day service, please ensure you leave a phone number so we can pass it on to the driver in case they have any problems when they arrive. Please note that Maia Atelier (Pvt) Ltd is not responsible for lost packages which have been confirmed delivered or signed for.
  • When your item has been dispatched, you will receive a confirmation email with tracking details. We will notify you every step of they way to ensure your parcel arrives on time. 
Please note that the Maia Atelier team retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable. 

 

CONTACT

Email | maiaateliersl@gmail.com

Telephone/WhatsApp | +94 775364627

 

TERMS OF SERVICE

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only. No responsibility is taken by Maia Atelier (Pvt) Ltd for loss or damage once the package has been dispatched.